At Beckclarissa Cups and Saucers, we strive to offer an exceptional shopping experience from the moment you place your order until your cups and saucers arrive at your door. We understand that prompt delivery and a flexible return policy are crucial aspects of online shopping, and we aim to provide clarity and reliability in both.
Delivery Policy
We ship our products to a wide range of locations, both domestically and internationally. Once an order is placed, our team begins processing it within 1–2 business days. After processing, standard shipping typically takes 5–7 business days for domestic orders and 7–14 business days for international orders, depending on your location and customs procedures.
We partner with reputable carriers to ensure timely and secure delivery. You will receive a confirmation email with tracking details as soon as your order is dispatched. Please note that delivery times may vary during holidays or due to unforeseen circumstances such as natural disasters or logistics delays.
Expedited shipping options are available at checkout for customers who need their items faster. Shipping costs are calculated based on weight, dimensions, and destination.
It is the customer's responsibility to ensure that the shipping information provided is accurate. Beckclarissa Cups and Saucers is not liable for packages delivered to incorrect addresses due to customer error. If you notice an error after placing your order, please contact us immediately at [email protected].
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy from the date of delivery.
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. Items must be returned in their original condition and packaging. Used, damaged, or incomplete items may not be eligible for a refund.
Once we receive and inspect the returned items, refunds will be issued to the original method of payment within 5–7 business days. Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
We also offer exchanges for items that arrive damaged or defective. Please report any such issues within 7 days of receiving your order, including photos of the damage. We will arrange a replacement at no additional cost.
Lost or Delayed Packages
If your package is lost or significantly delayed, please contact us so we can investigate with the carrier and assist in resolving the issue. While we are not responsible for carrier-related delays, we will make every effort to help recover your order or send a replacement if necessary.
Your satisfaction is our priority. For any delivery or return-related questions, reach out to us at [email protected].